|
Has my order shipped? |
| Click the
VIEW
MY ORDER link at the top right hand side of our site to
check your orders status. |
| |
|
How do I change quantities or cancel an item in my order? |
| You can edit / cancel /add
and remove products before confirming your order. Please
note that once an order has begun processing or has shipped,
the order is no longer editable. |
| |
|
How do I track my order? |
Currently most of our batteries are shipped directly from
the factory in Hong Kong. The average delivery time to most
places in the world (including the United States) is 7-14
days. Please note that this is only an average estimate
though and in some cases it can take a little longer.
We know that for our US customers shipping
factory direct does take a little longer
then it might normally within the United
States. But if you don't mind waiting just a little longer for your battery, the
advantages are that you get some of the best
prices around, access to a huge selection of
batteries that are almost always in stock,
and batteries that are very fresh (haven't
been in storage for a long time, which can
be important).
|
| |
|
My order never arrived. |
| Click the
VIEW
MY ORDER link at the top right hand side of our site to
see your order status. Be sure that all of the items in your
order have shipped already. If 14 days have past and your
order never arrived, Please contact our customer service
department for assistance |
| |
|
An item is
missing from my shipment. |
| Please contact our
Customer
Service for assistance. We will reply to all customer
inquiries within 1-2 business days excluding Weekends and
legal US Holidays. |
| |
|
My product was
damaged in shipment. |
| Megacapacity.com won't be
responsible if mail carrier damages your product and optional
insurance was not purchased. If you purchased optionalal
insurance and your product arrived damaged Please contact
our
Customer Service for assistance. We will reply to all
customer inquiries within 1-2 business days excluding
Weekends and legal US Holidays. |
| |
|
When will my
backorder arrive? |
| Please contact our
Customer
Service for assistance. We will reply to all customer
inquiries within 1-2 business days excluding Weekends and
legal US Holidays. |
| |
|
I received the
wrong product. |
| If you feel that you have
received the wrong product. Please contact our
Customer
Service for assistance. We will reply to all customer
inquiries within 1-2 business days excluding Weekends and
legal US Holidays. You need to answer with your email the
following questions:
1. Have you charged the battery for at least 12 hours before
use ?
2. What model number have
you received from us. Normally starts with CS... listing on
the label/battery ?
3. Was brand and model of
your device for which you intended to use the battery listed
in our cataloge/ product description or cross-reference ? |
|
Does
MegaCapacity.com charge any sales tax? |
|
Ans: No, we do not charge our
customers any sales tax unless you reside in New York State. |
|
|
|
What will be
the shipping and handling charges for regular delivery? |
|
Ans: Our shipping and Handling charges
are always FREE unless you request optional methods. |
| |
|
What will be
the shipping and handling charges for expedited delivery? |
|
Ans: We currently do not provide expedited
delivery option. |
| |
|
What is your refund
policy? |
Ans: To ensure customer satisfaction,
if you are not completely satisfied with our products, within 30
days from your purchase date, we will refund and/or exchange your
purchases. See also our
Returns-RMA
&
Mega-Warranty Plan pages. All you have to do is to contact our customer support representative
at
returns@megacapacity.com
to obtain a Return Authorization "RMA",
and the address for return.
Shipping and handling fees are non-refundable. Returning products
must remain intact with original packaging. Original invoice must be
included in the return package. Refunds will only be issued to the
credit card used for original purchase. |
| |
|
What kind of
payment do you accept? |
|
Ans: We can offer payment method
through the following credit cards: Visa, Mastercard, American
Express, Discover, Diners & Paypal. Orders that are sent in
through the post with cash payment, money order, etc. will
not be processed and will be returned back to sender. |
| |
|
What is your
warranty for the products? |
|
Ans: Megacapacity.com warrant to
the end-user customer that our products will be free from defects in
materials and workmanship for One Year after the date of purchase by
the customer, unless
Mega-Warranty
Plan option was purchased.
|
| |
|
SLA Lead Acid and Two Way Radio Batteries |
| All SLA and Two Way
Radio Batteries ship from our U.S. Warehouses , these batteries ship
within U.S only / No exceptions. |
| |
|
Installation
Instructions |
|
LEGAL DISCLAIMER: Below listed
websites ...to be cont. |
